The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
Cote : 387.7 HOF Auteur : Jody Hoffer GittellEditeur :
McGraw-Hill,
Année de publication : 2005Mots-clés : AirlinesISBN : 978-0071458276 Résumé : In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: